Since the 01.01.2021 the UK is no longer part of the EU and the collection of consumer tax (TVA/VAT) has changed.
The policy being adopted by EU countries is to collect the tax at the point, or port of entry and for the delivery courier to pay on behalf of you the customer and collect reimbursement upon delivery of goods.
In addition, a small amount of duty is being applied by the customs authority and you will also be asked to pay this upon receipt of your order/s.
While we are registered for TVA in France as a company, we have decided to stop applying it to orders, until such time as we can obtain a payment exemption from the customs authorities on the instruction of the finance ministry.
Until then we will exempt customer orders from TVA which will now be collected by the courier companies used for deliveries.
We will also automatically exempt all customer orders from other EU countries.
The courier companies will provide an invoice upon payment of the duty and tax, therefore if you are registered for TVA/VAT and entitled to exemption, this will be achieved in the normal way via a claim submission to the relevant authorities.
It is still relatively early in the transition process and there have been problems with the implementation of these changes, but gradually there will be a normalisation and hopefully a return to a more streamlined standard of service.
In the meantime, we thank you for your custom and look forward to continuing to be of service in the future and we will keep you up-to-date with any further changes via these bulletins.