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Growing relationships and business with The Cosy Chocolate Company

Growing relationships and business with The Cosy Chocolate Company

Introducing the Cosy Chocolate Company

The Cosy Chocolate Company craft luxury drinking chocolates from natural ingredients at its Worcestershire production base in the UK. The flaked drinking chocolate, which is made by the team, is designed to be swirled into hot milk to create the perfect ‘cosy’ hot chocolate. There are several flavours in the range, from buttery salted caramel to fruity raspberry and dark chocolate - and a quite a few flavours between!

Its chocolate is sold in Kraft brown pouches, and the team were looking for a new supplier who could produce good quality labels (with a reliable adhesive, clear print and true colours), in-keeping with its ‘cottage business’ theme, appealing to its customers.

The AA Labels Difference
In addition to AA Labels competitive pricing and large range of label materials, the team at The Cosy Chocolate Company were impressed by the level of customer service and rigorous artwork ‘proofing’ process. This was brought to life when a small artwork error was picked up and the team were quickly contacted to discuss requirements and ensure AA Labels were able to offer the most appropriate service.

Comments Jenny Gilham, Company Director at The Cosy Chocolate Company: “We were really impressed by how quickly AA Labels contacted us to point out the small issue. The team member was friendly, helpful, and showed a genuine interest in our business and demonstrable care for our labels order. It felt so good to talk to an actual person about the process.”

Longer term commitment
The initial order was for circular ‘logo’ labels which are placed on each of the products. However, after being so pleased with the quality of the print run, The Cosy Chocolate Company ended up transitioning all its label requirements over to AA Labels. It now prints the brown parcel paper front labels plus the back ingredient’s labels. The finished labels are delivered in handy resealable boxes which ensures easy and accessible storage, which made Jenny and the team even more impressed with the overall level of service.

Easy to work with
The service from AA Labels has continued to have been as professional and personal, with fast turnaround times, even as the business has grown. Initial orders were quite small, but this has increased over time with larger orders being placed – however The Cosy Chocolate Company is delighted that his has not affected delivery times at all.

“We feel like the team behind the company genuinely cares about their work and makes sure everything is just as we want it to be,” continues Jenny. “As our product lines grow, we will continue to use AA Labels for both design development and label production. And for the time-being, we will be continuing to use its service to maintain the attractive look of our drinking chocolate pouches.”

Sharing the experience
Due to the smaller size of the initial orders, the team at The Cosy Chocolate Company doubted they would be able to get labels for its packaging at an affordable price, but AA Labels supplied just that, along with a professional and caring service.

AA Labels has worked with us as we’ve grown, so I’d recommend giving them a try and seeing the great service they deliver! Our labels are part of what makes our products stand out. We’d like to thank the team for contributing to the success of our business so far!”

Concludes: Jenny

For further information about The Cosy Chocolate Company, visit their website
Also see what they are doing on social media

Posted in: Customer Case Study

If you would like to find out more about our cost-effective, short-run labelling and packaging options, for personalisation and promotion. Please contact our customer care team, who will be happy to discuss your requirements and provide advice on the options available.

We take pride in our service standards

We take pride in our service standards for all customer enquiries and orders. Our reputation for service is built on quality, a comprehensive product range and fast order fulfilment times, along with the combined experience and knowledge of our customer care team. If you need assistance or help regarding the most suitable choice of label, packaging, or promotional item for your application, please contact our customer care team, via the live-chat facility on the page, our website contact form, telephone, or email and they will be happy to discuss your requirements.

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