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Banquist – Customer Case Study

Posted by on April 1, 2022

BANQUIST

Customer Case Study

Banquist is a food recipe kit service, delivering all the ingredients to cook a Michelin star quality meal. Working exclusively with the UK's best suppliers, Banquist brings fresh, seasonal, and rare produce direct from British farms with guidance from over 25 chefs who have over 20 Michelin stars between them. They provide customers with a step-by-step video guide explaining the processes to cook their set meals and which includes tips from chefs on how customers can improve their own culinary skills on a day-to-day basis.

The business has a long-standing relationship with AA Labels, using them for stickers, labels and design support.

Labels are used to identify separate course items and for signposting customer’s individual lessons. With food ingredients being placed in mini cardboard food boxes, stickers supplied by AA Labels seal each box keeping all the items secure during delivery to each customer.

Banquist particularly like the designs produced by AA Labels as they give customers a clear visual guide supporting its chefs step by step video guide. This means customers can see at a glance which individual ingredient goes with which course.

Comments Edward Shaw from Banquist: “Product labelling is a key factor for our service as customers rely on knowing what ingredient to use and at what point. Thanks to AA Labels, the overall experience for customers is clear to follow and exciting as they open each box to find the high-quality products within”.

Thanks to the extensive range of options available to businesses using AA Labels, Banquist has been able to order permanent adhesive stickers which can be customised according to the needs of each of their customers and individual meal orders. This includes being able to change fonts to match the company logo and choosing prominent colours so customers can easily distinguish which aspect of each ingredient fitted in to which course of the chosen menu they were recreating. This really helped AA Labels stand out as the go-to choice for Banquist’s labelling needs.

Edward continues: “We have had a great experience working with AA Labels right from the product delivery to the support given by its customer service team. This department has been excellent, keeping us posted on product development and timings.

“Working with so many suppliers it means one less thing to worry about as any potential problems can be addressed and solutions put in place. This has undoubtably allowed our business to run smoothly and ultimately means we can produce the highest quality recipe boxes for our customers to enjoy.

AA labels also produce high quality stickers at the most competitive prices, and we will continue to work with them into the future.

Chef Mike Robinson

Chef Paul Foster

Pictured above are two of Banquists award winning chefs.

Mike Robinson is widely acknowledged as the UK’s most prominent game chef and a champion of wild game cooking.

https://www.robinsonwildfoods.com/

Paul Foster is also an acknowledged British chef, author and owner of the Michelin star Salt restaurant in Stratford-upon-Avon.

http://www.salt-restaurant.co.uk/

Find out more about the range of recipes and meal options available at Banquist by visiting them online via www.banquist.com

Posted in: Customer Case Study

If you would like to find out more about our cost-effective, short-run labelling and packaging options, for personalisation and promotion. Please contact our customer care team, who will be happy to discuss your requirements and provide advice on the options available.

Consumer cancellation rights

Please note that nothing in these terms will apply to exclude or limit your rights, where they apply, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which set out certain rights, including a right to cancel certain Orders within 14 days.

These Regulations, and this section of our terms, only apply where you are purchasing as a consumer, and not where you are purchasing in connection with any business, trade or profession.

To exercise your right to cancel, you must notify us of this within 14 days after the day on which you receive the goods or the last instalment of them (if sent by multiple deliveries).

You can cancel by email: customercare@aalabels.com or telephone 01733 588390, or by post to AA Labels, 23 Wainman Road, Peterborough, Cambridgeshire, PE2 7BU, United Kingdom. You may use the model cancellation form here, but it is not obligatory. Please ensure that any notice clearly confirms that you are exercising this right and confirms your name, address, the details of the order (such as the order number and date of order) and contact details for you.

If you do exercise this right, you need to return the goods to us at your cost within 14 days of the date of the cancellation notice. We will then reimburse to you (by the same method used to pay for the goods) the price of the goods to which cancellation notice relates. This includes any standard delivery charges that we made when sending the goods to you in the first place, but not the costs of any more expensive method of delivery that you may have asked for.

Until the goods are returned to us you must keep possession of them and take reasonable care of them. Please note that we can deduct from any reimbursement the loss in value of any goods if you do not return them within the 14 day return period or if they have been lost or damaged as a result of you not taking reasonable care of them.

Your right to return goods does not apply to orders for goods made or modified to your specification or which you or anyone else authorised by you has used. Please note that our supply of labels to your order, such as your choice of shape, sizing, pattern or materials, is a supply of goods to your specification as these items are made specifically on your request and are not supplied from existing stock. Accordingly you do not have the right to cancel under the Regulations.

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banquist case study

Banquist – Customer Case Study

BANQUIST

Customer Case Study