Permanent Labels on Adhesive Sheets | AA Labels

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Consumer cancellation rights

Please note that nothing in these terms will apply to exclude or limit your rights, where they apply, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which set out certain rights, including a right to cancel certain Orders within 14 days.

These Regulations, and this section of our terms, only apply where you are purchasing as a consumer, and not where you are purchasing in connection with any business, trade or profession.

To exercise your right to cancel, you must notify us of this within 14 days after the day on which you receive the goods or the last instalment of them (if sent by multiple deliveries).

You can cancel by email: customercare@aalabels.com or telephone 01733 588390, or by post to AA Labels, 23 Wainman Road, Peterborough, Cambridgeshire, PE2 7BU, United Kingdom. You may use the model cancellation form here, but it is not obligatory. Please ensure that any notice clearly confirms that you are exercising this right and confirms your name, address, the details of the order (such as the order number and date of order) and contact details for you.

If you do exercise this right, you need to return the goods to us at your cost within 14 days of the date of the cancellation notice. We will then reimburse to you (by the same method used to pay for the goods) the price of the goods to which cancellation notice relates. This includes any standard delivery charges that we made when sending the goods to you in the first place, but not the costs of any more expensive method of delivery that you may have asked for.

Until the goods are returned to us you must keep possession of them and take reasonable care of them. Please note that we can deduct from any reimbursement the loss in value of any goods if you do not return them within the 14 day return period or if they have been lost or damaged as a result of you not taking reasonable care of them.

Your right to return goods does not apply to orders for goods made or modified to your specification or which you or anyone else authorised by you has used. Please note that our supply of labels to your order, such as your choice of shape, sizing, pattern or materials, is a supply of goods to your specification as these items are made specifically on your request and are not supplied from existing stock. Accordingly you do not have the right to cancel under the Regulations.

I would like to receive newsletters and information on offers and discount vouchers to the email address provided. In agreeing to receive communication from time-to-time, AA Labels assures you that your contact details will remain confidential and will not be shared with any third-party.

CUSTOMER CARE
We take pride in our service standards

We take pride in our service standards for all customer enquiries and orders. Our reputation for service is built on quality, a comprehensive product range and fast order fulfilment times, along with the combined experience and knowledge of our customer care team. If you need assistance or help regarding the most suitable choice of label, packaging, or promotional item for your application, please contact our customer care team, via the live-chat facility on the page, our website contact form, telephone, or email and they will be happy to discuss your requirements.

01733 588390 08:00 - 17:00