Frequently Asked Questions

If the following questions and answers about your order doesn’t answer your query then
please contact us at customercare@aalabels.com

Top Rated Questions about Labels?

  • Browse our product range by selecting a category from menu on the left hand side of the page or alternatively use the search function, in the top right hand corner of the page.
  • When you have found the product you would like to purchase, choose an option from the Select material colour and adhesive type drop down menu. The option prices will be displayed next to the option name.
  • Enter the desired amount in the Quantity box and click Add To Cart. Please note that a quantity of 1 in the shopping cart, translates to 1 box of 100 sheets. For example, if you require 400 sheets, enter a quantity of 4.
  • The selected product will then be added to the shopping cart. If you need to browse the shop for other products to add to the order, the shopping cart will store the added item(s) until you need to make a purchase.
  • Products can be added and deleted at any stage whilst you are in the shopping cart. If you would like to adjust the quantity of an item, change the number in the Quantity box and then click Update. The shopping cart will then recalculate the order amount.
  • When you are ready to make a purchase, click Checkout. The invoice location is set to a default of United Kingdom. You can select whether you would like to have your order delivered to a different location from your billing address by ticking the box in the Select Shipping Destination section. Select Next to continue.
  • After you have filled in your invoice address and delivery address, if different, select Next to continue to the payment pages.
  • Your browser will then re-direct you to the secure online payment system provided by Protx. You can securely enter your credit/debit card details and pay for your order online. If payment is successful, you will be re-directed back to the Order Receipt page, which acts as confirmation of your order.
  • You will receive an order confirmation email and payment confirmation email from Protx. If you do not receive either of these emails, please contact us, quoting your name and order details.

If you would like to place an order over the phone, our sales line is open from 8:30am – 5pm, Monday to Friday.

Telephone: 01733 588 390

We accept VISA, MasterCard, Delta, Switch/Maestro, Solo, VISA Debit and VISA Electron.

All credit card information is processed using a secure payment system provided by Protx, a leading online payment processor. Our complete Checkout system is hosted on a secure server. A padlock symbol will appear at bottom of your browser window to confirm that you have entered a secure area.

All of our delivery charges are displayed here

Standard matt white paper is widely used for inkjet, laser and flexo printing. It provides an excellent multi purpose printing surface, a high quality finish and long shelf life.

Yes, we can supply custom labels to your exact specifications. Please fill in our custom labels quotation form and we will contact you by email or telephone within 24 hours with a quote.

Yes we do supply Labels on roll.

Yes. AA Labels can provide up to 3 samples of specific label materials.  We can’t promise to provide the exact labels template with our free samples but we can certainly send you up to 3 free material samples so you can test them out on your laser or inkjet printer or photocopier . Please contact the AA Labels Helpdesk on 01733 588 390 or simply choose the material samples and email us on this page, and we’ll pop them in the post today.

Yes. AA Labels can provide you a free sample of a specific label material but it’s tricky to supply individual label templates since we make most of our orders to order. Please contact the AA Labels Helpdesk to order your free samples on 01733 588 390.

Top Rated Questions about Ordering?

  • Browse our product range by selecting a category from menu on the left hand side of the page or alternatively use the search function, in the top right hand corner of the page.
  • When you have found the product you would like to purchase, choose an option from the Select material colour and adhesive type drop down menu. The option prices will be displayed next to the option name.
  • Enter the desired amount in the Quantity box and click Add To Cart. Please note that a quantity of 1 in the shopping cart, translates to 1 box of 100 sheets. For example, if you require 400 sheets, enter a quantity of 4.
  • The selected product will then be added to the shopping cart. If you need to browse the shop for other products to add to the order, the shopping cart will store the added item(s) until you need to make a purchase.
  • Products can be added and deleted at any stage whilst you are in the shopping cart. If you would like to adjust the quantity of an item, change the number in the Quantity box and then click Update. The shopping cart will then recalculate the order amount.
  • When you are ready to make a purchase, click Checkout. The invoice location is set to a default of United Kingdom. You can select whether you would like to have your order delivered to a different location from your billing address by ticking the box in the Select Shipping Destination section. Select Next to continue.
  • After you have filled in your invoice address and delivery address, if different, select Next to continue to the payment pages.
  • Your browser will then re-direct you to the secure online payment system provided by Protx. You can securely enter your credit/debit card details and pay for your order online. If payment is successful, you will be re-directed back to the Order Receipt page, which acts as confirmation of your order.
  • You will receive an order confirmation email and payment confirmation email from Protx. If you do not receive either of these emails, please contact us, quoting your name and order details.

If you would like to place an order over the phone, our sales line is open from 8:30am – 5pm, Monday to Friday.

Telephone: 01733 588 390

All credit card information is processed using a secure payment system provided by Protx, a leading online payment processor. Our complete Checkout system is hosted on a secure server. A padlock symbol will appear at bottom of your browser window to confirm that you have entered a secure area.

Yes. AA Labels can provide you a free sample of a specific label material but it’s tricky to supply individual label templates since we make most of our orders to order. Please contact the AA Labels Helpdesk to order your free samples on 01733 588 390.

We’re more than happy to provide up to 3 free material sheets of your choice of label colour, material or adhesive. Please click here to order your free samples.

You can create a new account in following two ways.

  1. Point your cursor to the “Sign in” tab on the top of the right side module. It will slide down and you could see a link “New users register here” right below the “Sign in” button. Click this link. You will be directed to the account creation page. Fill out the form here following the instructions.
  2. After adding all of your labels to the cart, go to the checkout page. Here you will see a form under the ‘Your Details’ heading right below the details of your order. Fill out this form and make sure the ‘Create new account’ checkbox is checked.After making sure you have provided all the required details and reading our terms and conditions, click the ‘Confirm and Pay’ button in the bottom right of the page.

Your account will then be created and the next time you visit the AA Labels website you will only have to provide your email and password to sign in.

If you have forgotten the password of your AA Labels account, click the ‘Forgotten Your Password’ link below the ‘Sign in’ button. You’ll be asked to provide your email address. Your password will then be sent to you on the same email address.

Yes. We offer bulk discounts of 65% for orders of 200+ boxes of labels. For details click the ‘Bulk Discounts 75+’ tab above the labels price on the product page.

Unless otherwise agreed by us, payment for all goods must be made in advance in cleared funds or by credit or debit card. Credit terms of up to 30 days may be available from us which we will be happy to discuss separately.

You can find the full payment terms under ‘Price and Payment’ heading in our terms and conditions.

The minimum order quantity is one box of A4 sheets of AA labels.

Top Rated Questions about Pricing?

Yes. VAT is included in the prices of all the labels or services at AA Labels.

Yes. We offer bulk discounts of 65% for orders of 200+ boxes of labels. For details click the ‘Bulk Discounts 75+’ tab above the labels price on the product page.

You will receive an order confirmation as soon as you place your order. You will then receive a dispatch email when your order is completed. Attached to this email will be a pdf invoice for your records.

Payment by bacs as a payment option is ok. Payment by card is quicker and easier however if bacs is required then this is no problem. We are just unable to proceed the order until the payment has cleared in our bank account.

We don’t do boxes as such everything is priced per the sheet

Min order is 25 sheets but you can order as many sheets as you like. We provide a calculator on each product page where you can input how many sheets you want and it will tell you the price ex vat.

Top Rated Questions about Sheets?

  • Browse our product range by selecting a category from menu on the left hand side of the page or alternatively use the search function, in the top right hand corner of the page.
  • When you have found the product you would like to purchase, choose an option from the Select material colour and adhesive type drop down menu. The option prices will be displayed next to the option name.
  • Enter the desired amount in the Quantity box and click Add To Cart. Please note that a quantity of 1 in the shopping cart, translates to 1 box of 100 sheets. For example, if you require 400 sheets, enter a quantity of 4.
  • The selected product will then be added to the shopping cart. If you need to browse the shop for other products to add to the order, the shopping cart will store the added item(s) until you need to make a purchase.
  • Products can be added and deleted at any stage whilst you are in the shopping cart. If you would like to adjust the quantity of an item, change the number in the Quantity box and then click Update. The shopping cart will then recalculate the order amount.
  • When you are ready to make a purchase, click Checkout. The invoice location is set to a default of United Kingdom. You can select whether you would like to have your order delivered to a different location from your billing address by ticking the box in the Select Shipping Destination section. Select Next to continue.
  • After you have filled in your invoice address and delivery address, if different, select Next to continue to the payment pages.
  • Your browser will then re-direct you to the secure online payment system provided by Protx. You can securely enter your credit/debit card details and pay for your order online. If payment is successful, you will be re-directed back to the Order Receipt page, which acts as confirmation of your order.
  • You will receive an order confirmation email and payment confirmation email from Protx. If you do not receive either of these emails, please contact us, quoting your name and order details.

We don’t do boxes as such everything is priced per the sheet

Min order is 25 sheets but you can order as many sheets as you like. We provide a calculator on each product page where you can input how many sheets you want and it will tell you the price ex vat.




If you're having trouble finding what you're looking for, please give our
sales team a call on 01733 588 390