FAQs

Welcome to our FAQ's page. If you are experiencing problems whilst attempting to place an order through our website, please consult the following

How can I place an order on your website?

Browse our product range by selecting a category from menu on the left hand side of the page or alternatively use the search function, in the top right hand corner of the page.

When you have found the product you would like to purchase, choose an option from the Select material colour and adhesive type drop down menu. The option prices will be displayed next to the option name.

Enter the desired amount in the Quantity box and click Add To Cart. Please note that a quantity of 1 in the shopping cart, translates to 1 box of 100 sheets. For example, if you require 400 sheets, enter a quantity of 4.

The selected product will then be added to the shopping cart. If you need to browse the shop for other products to add to the order, the shopping cart will store the added item(s) until you need to make a purchase.

Products can be added and deleted at any stage whilst you are in the shopping cart. If you would like to adjust the quantity of an item, change the number in the Quantity box and then click Update. The shopping cart will then recalculate the order amount.

When you are ready to make a purchase, click Checkout. The invoice location is set to a default of United Kingdom. You can select whether you would like to have your order delivered to a different location from your billing address by ticking the box in the Select Shipping Destination section. Select Next to continue.

After you have filled in your invoice address and delivery address, if different, select Next to continue to the payment pages.

Your browser will then re-direct you to the secure online payment system provided by Protx. You can securely enter your credit/debit card details and pay for your order online. If payment is successful, you will be re-directed back to the Order Receipt page, which acts as confirmation of your order.

You will receive an order confirmation email and payment confirmation email from Protx. If you do not receive either of these emails, please contact us, quoting your name and order details.

Can I place an order over the telephone?

If you would like to place an order over the phone, our sales line is open from 8:30am - 5pm, Monday to Friday.

Telephone: 01733 348 348

Which debit/credit cards do you accept?

We accept VISA, Mastercard, Delta, Switch/Maestro, Solo, VISA Debit and VISA Electron.

Are my credit/debit cards details secure when placing an order through the website?

All credit card information is processed using a secure payment system provided by Protx, a leading online payment processor. Our complete Checkout system is hosted on a secure server. A padlock symbol will appear at bottom of your browser window to confirm that you have entered a secure area.

What are your delivery charges?

All of our delivery charges are displayed here

What is the most common and standard material for self adhesive labels?

Standard matt white paper is widely used for inkjet, laser and flexo printing. It provides an excellent multi purpose printing surface, a high quality finish and long shelf life.

I have specific label size requirements and I cannot find suitable labels within your standard range. Can you supply labels to my exact specifications?

Yes, we can supply custom labels to your exact specifications. Please fill in our custom labels quotation form and we will contact you by email or telephone within 24 hours with a quote.